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Shipping & Holiday Details
We are ready for the holiday season! Are you?
Holiday Shipping Timeline
As a reminder, Chinese New Year will be observed on Tuesday, February 17th. As it is a two week-long celebration in China (From February 16th to February 23rd), this will mean that there will be a temporary slowdown in production and delivery processes on orders placed between February 12th to February 26th. We are reaching out to you with this information in advance so that you can plan accordingly and avoid any inconveniences.
To ensure that your orders are not affected by these delays, we kindly request that you submit any pending orders on or before February 9th. This proactive step will help ensure that your orders are processed smoothly and shipped out to you or your customers without delay
Thank you for choosing us as your trusted lifestyle brand! Please contact us for any questions or requests!
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Before submitting for a return, please note the following:
Review our Size Chart before orders are placed to ensure our sizing meets your purchase requirements.
Dirty or worn clothing with missing tags/labels are not eligible. Washed clothing are not eligible for return.
30-day return window for eligible merchandise.
Please note that your order is not shipped at the moment of purchase.
Your confirmation email solely confirms your purchase and will not have a tracking number.
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You will receive an order fulfillment email with a tracking number once your items are packed and ready for shipping through our delivery channels.
*An order fulfillment email doesn’t mean your items are delivered, it means that your tracking number has been made available. Apologies for the confusion on this.
Printed, cut and handmade products are shipped based on time frames of product development and availability.
We truly appreciate all of our clients, new and of old. We just want to share transparency on how the Preordering process works.
Enjoy your items and share it on your Socials with our hashtag #leopoldjacobs1983 to be featured on our website.